1. Purpose of Collecting Personal Information

Hôtel Fantaisie Dalat is committed to safeguarding the privacy of our guests. We collect personal information for the following purposes:

• To process reservations and provide accommodation services.
• To contact guests for booking confirmations and customer support.
• To enhance service quality and improve the guest experience.
• To send promotional offers, special packages, and marketing communications (with the guest’s consent).

2. Scope of Information Collection

The personal information that may be collected includes:

• Full Name
• Phone number
• Email address
• Payment Information
• Special requests related to hotel services

3. Scope of Information Use

Guest information is used solely within the hotel for the following purposes:

• To confirm and manage reservations.
• To provide guest assistance and customer care services.
• To send notifications and updates related to hotel services.

We are committed to not using personal information for any purposes other than those stated above.

4. Information Retention Period

Guest information will be retained for as long as necessary to fulfill the purposes for which it was collected, provide hotel services, or comply with applicable legal requirements. When the information is no longer required, it will be securely deleted or anonymized in accordance with relevant regulations.

5. Commitment to Information Security

Hôtel Fantaisie Dalat implements appropriate technical and organizational measures to protect personal information against:

• Unauthorized access
• Loss, leakage, or unauthorized disclosure of data
• Use for unauthorized or improper purposes

All payment information is handled and protected in accordance with applicable security standards.

6. Disclosure of Information to Third Parties

We do not share, sell, or exchange guests’ personal information with any third party, except in the following circumstances:

• With the guest’s consent
• As required by competent authorities
• To facilitate payment processing or service delivery (relevant service providers or partners)

7. Guest Rights and Entitlements

Guests have the right to:

• Request access to, correction, or deletion of their personal information.
• Opt out of receiving promotional communications.
• Lodge a complaint regarding the use of their personal data.

All requests will be processed as promptly as possible.

8. Contact Information

If you have any questions regarding this Privacy Policy, please contact Hôtel Fantaisie Dalat via:

• Hotline: +84 263 3799 968
• Zalo/Whatsapp: +84 767 88 99 39
• Email: welcome@hotelfantaisie.com